Tuesday, January 23, 2024

The University of Iowa 24/7 Support and Crisis Line is now available to faculty, staff, and postdocs as part of the university’s ongoing effort to prioritize the mental health and well-being of employees. The 24-hour crisis line has been available to students since fall 2021.

Employees can call or text 844-461-5420 for free and confidential support. The service also includes an option to chat online with a trained crisis counselor. Anyone with an immediate concern for the safety of themselves or others should call 911.

“The support and crisis line extends a helping hand with free and confidential support, offering access to crisis resources around the clock,” says Tanya Villhauer, assistant dean of well-being and basic needs at UI. The line also initiates transportation and in-person intervention as needed.

The support and crisis line is managed by CommUnity Crisis Services, a volunteer-driven organization that has provided crisis services to the Iowa City area for more than 50 years. Expanding mental health and well-being services on campus is a collaboration between the Division of Student Life, Office of the Provost, and University Human Resources.

“Mental health is a critical component of success for everyone at the university,” says Joni Troester, senior assistant vice president and deputy chief human resources officer. “Providing 24/7 access to care allows our students, faculty, and staff to find care and support on their schedule without waiting for an office visit or scheduling an appointment.”

In addition to the support and crisis line, employees and their families are encouraged to use the UI Employee Assistance Program (EAP) for confidential, short-term counseling with licensed therapists. EAP also offers consultations for supervisors and provides referrals to community resources.

More information about mental health support at Iowa can be found on the Mental Health at Iowa website.